training

APPROACH

• Short on Theory, Long on Application
• Short on Lecture, Long on Practice
• Fast Paced, Interactive, Challenging
• Adult Learning Principles
• Business and Job Relevant

• Extremely Flexible--from minutes to weeks depending on learning objectives

CUSTOMIZATION

• All Hours--All Days--Responsive to Your Organization's Schedules
• Diverse environments - we've worked in corporate jets to rail box cars

• Participant Learning Material, Presentation, and Application Work Tailored to:
  • Industry Type
  • Organization Culture
  • All Job Levels (Executive to Entry)
  • Specific Organization Improvement Needs

specialization areas

Area 1: Change and Innovation

• Championship Thinking: Practical, Powerful and Positive Tools for Making Change Work
• Innovate or Evaporate - The Skills and Methods for Rapid Growth
• Leading Change in a White Water World
• How to Sell Ideas
• 19 Characteristics of the Creative Individual: Assessment and Development
• How to Deal with Resistance

Area 2: Team Development

• Creating and Sustaining High Performance Teams
• Team Dimension 1: Purpose and Identity
• Team Dimension 2: Respect and Trust
• Team Dimension 3: Roles and Responsibilities
• Team Dimension 4: Commitment and Support
• Team Dimension 5: Directed Action
• Team Dimension 6: Continued Excellence
• Team Dimension 7: Vitality and Resiliency
• Team Self-Assessment
• Team Types, Scope, Strategies, Structure
• Consensus Decision-Making: Guidelines and Tools
• Team Facilitation Skills
• Managing Team Conflict
• Effective Feedback in Team Structures

Area 3: Sales and Customer Services

• Sales Advantage
• Value Selling: Relationship Skills
• Win-Win Negotiations: Steps, Styles and Strategies
• How to Win and Keep Customers
• Effective Presentations in the Sales Process
• Handling Tension in Sales
• Dealing with Difficult Customers
• Telephone Skills
• Communication Styles in the Selling Process
• Dealing with Customer Concerns and Objections
• How to Ask for the Business

• Better Listening/Better Questioning
• Conflict Management
• Effective Business Writing
• How to Deal with Difficult Employees
• Understanding and Appreciating Differences (Myers Briggs Type Indicator)
• The Art of Giving Feedback
• The Art of Receiving Feedback
• The Power and Use of Workplace Diversity
• Interviewing Skills

Area 5: Leadership (Senior Management, Mid-Management, Supervisor, and Teams)

• The A, B, C's of Supervision
• The Art of Situational Leadership
• Leadership Character: Values, Ethics and Integrity
• Strategic Planning and Implementation
• Understanding Motivation: A Fresh Approach
• Coaching for Success
• A Fresh Look at Performance Management

Area 6: Professional Self-Management

• How to Plan and Organize Work
• Arresting Those Time Robbers: The A, B, C's of Time Management
• Managing Multiple Priorities
• Problem Solving: Steps, Tools and Techniques
• Decision Making: Styles, Tools and Strategies
• How to Effectively Manage Stress
• Anger and Performance: Key Connections
• Career Planning the Empowerment Way
• Concrete Pathways for a Winning Attitude
• Conducting Effective Meetings: A Meeting of the Minds

Area 7: Professional/Technical

• Core Tools of Project Management
• Key Elements in Consultation
• Teaching Trainers to Train
• Finance for Non-Finance Managers
• Cost-of-Quality Analysis
• Process Mapping: Analysis and Improvement

Area 8: Sports

• Golf's Mental Game: Your 15th Club
• Building Mental Muscle: How Winning Athletes Think (all sports)
• Effective Coaching Styles (all ages)
• Proven Tips for Parents of Athletes