Consulting

Our consultation services focus on improving the critical interrelationships between organizational, technical and social systems. We specialize in theHUMAN ISSUES that make organizations excel at the individual, workgroup and total system level. This includes performing the key consulting functions of:

• Diagnosis
• Design
• Development
• Implementation
• Evaluation
• Improvement Plans

PARTICULAR AREAS OF CONSULTING EXPERTISE INCLUDE:

• Strategic Planning Models
• Business Process Improvement
• System Change Methods
• Total Quality Improvement Systems
• Product/Service Innovation Processes
• Team-Based Structures
• Relationship/Team Building with:
  • Customers
  • Suppliers
  • Work Groups (within and between functions)
  • Communities
  • Unions
• Employee Involvement Approaches
• Employee Recruitment, Retention Evaluation
• Job Design

• Integration of Workforces (mergers, consolidations, etc.)
• Performance Management
• Project Management Methods
• Customer Service Strategies/Processes
• Labor/Management Cooperation Processes
• Employee Involvement Strategies
• Crisis Intervention
• Employee Counseling